Head of Customer Success

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Last name

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Answer these questions to complete the application:

Describe a specific strategy you implemented to reduce customer churn in your previous role. What were the key steps and outcomes?
How do you handle a situation where a key customer is dissatisfied and considering leaving? Provide an example of a time you successfully turned around a challenging customer relationship.
What proactive strategies do you use to ensure customers are continuously receiving value from your product? Give an example of how you implemented such a strategy.
Describe your approach to designing an effective customer onboarding process. What elements do you consider essential for ensuring customer success from the start?
What is your expected salary and when is the earliest you can join us - if you are selected.

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